Frequently Asked Questions
We happily ship to non-U.S. customers. We use US Postal Service Priority International to send sizing rings, Priority FedEx International for insured, completed ring.
Please be aware! it is the customer’s responsibility to pay any Taxes and Import Duties their country might charge upon receipt of ring shipment. Description and value of shipment is included on the Commercial Invoice accompanying all International Shipments. Sometimes these costs are high, so make sure to check your country before ordering! You can use this calculator to get an estimate: Tax and Import Duty Calculator
Please read about our Fit Kit to learn how we find your perfect, most comfortable ring size.
Why have a wedding ring that opens?
Most knuckles are a larger diameter than the area where your ring sits (if there has been an injury or some arthritis, the difference can be large). A hinged ring easily slips over the knuckle and allows you to own a properly fitting (and comfortable) ring - not tight, not loose - that won't pinch. It also makes it easy to remove your ring prior to sports, work, washing hands, showering and sleep.
Do you have your rings in any stores?
Sorry, no. We currently sell Internet Direct Only. If you are able to visit the San Francisco Bay Area, we welcome visits to our studio.
Can you engrave my ring?
We suggest our customers have it done locally. This ensures we don’t engrave a ring that needs to be returned for some reason. Most better jewelry stores have a competent engraver (or work with one) that is familiar working with titanium. Price is usually quite reasonable. If you can’t find one nearby, we have someone in San Francisco we can use.
My ring size is a 9, but my knuckle is so big only a 10 1/2 will slide over it. Will your ring open wide enough?
Probably, but we won’t know for sure until you try an actual ring (because rings don’t open in a perfect circle, the open position does not correlate accurately to an existing ring size).
Are your rings safety rings?
No! One of the main purposes of the latch mechanism is to allow you to easily take your ring off before you do anything potentially dangerous. An easy and safe place to store your ring when off is in the small coin pocket most jeans have. Also, consider purchasing one of the RingClips we sell. They allow you to store your ring on a keychain, or wear it as jewelry on a necklace. If you really want a ring that can be worn at all times, consider one of the many rubber rings being sold today.
I prefer a smaller/wider band. Can you make your rings narrower or wider?
Maybe, please ask.
Can you make my ring out of precious metal?
I'm sorry, no. My mechanisms require the strength of advanced structural metals.
Can you make my ring out of Tungsten/Carbide?
I'm sorry, no. Tungsten carbide is too hard to machine. Rings made from it are instead made in a process called "Sintering" (metal powder pressurized in a mold and heated to very high temperature).
Can you make my ring black (or some other color)?
Sorry no. One of the qualities that makes Titanium so great (high resistance to chemicals) is also what make it so hard to color via plating, anodizing and vapor deposition. The metal can be colored, but the color will not stand up to the daily use of a wedding ring. There is a company that has a proprietary alloy of titanium they call Black-Ti, but it is not strong enough to make my mechanism out of.
I have an idea for a ring or would like mine a bit different from what you offer. Do you make custom rings?
Never hurts to ask. We like trying new ideas!
Still have questions? Please feel free to call or write.
– Jeff McWhinney